Billing
Payments and refunds
Beta version 1.0 Effective August 31, 2026
The private beta primarily uses trial credits. This page explains the difference between those credits and any purchase later managed by Polar.
Service operator
- Legal name
- KomaClip
- Country
- Spain
- Contact
- billing@komaclip.com
Trial credits
Credits granted free of charge during the beta exist only to measure feature use inside KomaClip. They are not money, cannot be withdrawn, sold, or transferred, and do not create a right to a cash refund.
Failed AI actions
If KomaClip does not deliver a chargeable result because of a service or provider error, reserved credits are automatically returned under the rule shown before confirmation. A delivered result that simply does not match a creative preference is not necessarily a technical failure.
Purchases managed by Polar
If your account receives access to a paid feature, Polar acts as merchant of record: it shows the final price, handles tax, collects payment, and issues the relevant documents. KomaClip does not store full card details.
Cancellation and renewal
A subscription renews until you cancel it through the Polar portal. Cancellation stops the next renewal and access continues through the paid period unless a refund or mandatory rule produces a different outcome.
Requesting a refund
Contact support from the account email and include the order reference and reason. We will review delivery, usage, Polar's rules, and applicable mandatory rights. Polar may request additional information to process the request.
Consumer rights
This policy does not limit any mandatory withdrawal, guarantee, or refund rights available in your country. Where a legal exception affects immediate supply of digital content or services, it will be shown before you confirm the purchase.
Questions or requests: billing@komaclip.com